Lumesse partners with NewVoiceMedia to deliver global customer support from the cloud

Lumesse, a global leader in integrated talent management solutions, has selected NewVoiceMedia to revolutionise its international customer support service, enabling global visibility of call handling as well as case based routing, product and language specific agent selection, and Salesforce integration. Lumesse is ‘the only global company making talent management work locally’. As part of its commitment to giving its 2,000 customers a superb experience wherever they are located, Lumesse wanted to provide a seamless global customer support service from four key support centres based in China, USA, UK and Poland.

Press Release Distribution, Lumesse partners with NewVoiceMedia to deliver global customer support from the cloud