Tuesday, December 3, 2013

Basildon Borough Council Saves £600,000 in One Year and Increases Customer Satisfaction With Qmatic

Bedfordshire - 3 December 2013 – Basildon Borough Council, which currently services 180,000 visitors per year, has announced that its Customer Experience Programme of Change, supported by Qmatic, has saved the council £600,000 in its first year alone. The programme has established a centralised customer service operation that aims to deliver an improved customer experience at reduced cost. As part of this programme the face-to-face service centre has been redesigned to emphasise assisted self-service, opposed to a focus on simply ‘doing for’ or managing rather than responding to channel access trends.

Press Release Distribution , Basildon Borough Council Saves £600,000 in One Year and Increases Customer Satisfaction With Qmatic, Basildon Borough Council Saves £600,000 in One Year and Increases Customer Satisfaction With Qmatic

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