Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform

Reading, 4 December 2013, Fast growing insurance retailer Hastings Direct wants to enhance customer service and provide improved channel choice for its 1.3 million customers, while increasing efficiency across its contact centre operations by deploying Eptica’s multi channel customer service platform.The company will use Eptica to centralise knowledge and make it available across email, telephone and web self-service channels. Initial implementation is planned to commence in December 2013 at its head office providing staff with access to the most up to date information for resolving customer enquiries.

Press Release Distribution , Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform, Hastings Direct chooses Eptica’s Multi Channel Customer Email & Knowledge Management Platform